Customer Service Information

Ordering
Shipping
Payment
Changes or Cancellations
Manufacturing Time
Returns Policy
Our Guarantee

Ordering

Shipping

• We ship your order via UPS or DHL. Standard delivery generally requires several days for your order to reach its destination. Express delivery is available for an additional fee.
• We will ship to any addresses in the continental United States. We can also ship to Alaska and Hawaii for an additional fee. Rush Shipping is not available outside the contiguous United States. We're sorry, we are not able to ship web orders to international addresses.
• UPS and DHL cannot deliver to Post Office boxes. Please provide us with a physical street address for these carriers.
• For shipping options and costs please refer to our Shipping page

Payment

• We accept American Express, Discover, MasterCard and Visa credit cards and also PayPal. The security of your account numbers is assured. See our Privacy and Security information.
• All prices and payments are in U.S dollars.
• Colorado orders will include Colorado sales tax. This will be added to the total of your order.
• If you have credits posted to your account, they will be applied to your order before we calculate the total due. Credits are not redeemable for cash.

Changes or Cancellations

• Personalized Items: Your order begins processing automatically as soon as it is submitted. It will be placed into our production system within hours of its submission. We may be able to change or cancel your order before it is placed into production. You will receive an order verification email immediately after submitting your order. Please check it carefully. If you need to make changes to your order, you must notify us immediately. We can not make changes to, or cancel orders, for printed or personalized products, that have already been placed into our production system. You will be charged for the original order, as we will have expended labor and materials per your instructions.
• Non-personalized Items: Orders for off-the-shelf-items, which are not personalized can be changed or cancelled if they have not been shipped.
• To request an order be changed or cancelled, contact our Customer Service Department prior to your order being placed into our production system.

Manufacturing Time

• Each personalized order is individually handcrafted by our trained staff. Please allow us the adequate production time needed to produce your order with the highest quality standards.
• Personalized accessories are usually manufactured and shipped within three days of receiving your order. The time required will vary dependent upon the volume of work we have at any given time.
• Order Early: All orders are manufactured as quickly as possible, but heavy work volumes that occur from time to time may cause delays.

Returns Policy

• Damage: If, upon receipt, you find that your order is damaged, please contact our customer service department immediately, by sending us an e-mail or by phone at (303) 444 6154. Any damage must be reported within ten (10) days of delivery. No allowances or credits will be given after this period.
• Returns: At Wedding Chime Accessories we want you to be absolutely satisfied with your purchase! So if any product does not meet your expectations, simply return it and we will issue you with a refund or exchange, provided the following conditions have been met:
  1. The product has not been used. An exchange or refund can not be given for products that have been used or that have been damaged as a result of customer use or neglect.
  2. The product is returned in its original packaging and this packaging has not been damaged. For example, product packaging such as cake top boxes must be returned undamaged and should not be used as the return shipping carton.
  3. You let us know within 10 days of receiving your order. After this 10 day period has elapsed we will accept returns only at our discretion. Any accepted returns will be subject to a 15% restocking fee (i.e. 15% of your original purchase price). Any items for return are to be returned at the shipper's expense (with the exception of damaged items)
  4. You enclose the original sales receipt. Photocopies are fine, but the essential thing is that you send the Invoice number of your order so we can credit it correctly to your account. 
  
   
• Personalized Products: If we made an error in manufacturing your personalized item, we will happily replace it, or issue a full refund for that item. Errors in personalized items must be reported to our Customer Service Department within ten (10) days of receiving your order. We are not responsible for errors in your original copy or in you print or shipping instructions. We're sorry, personalized items where we have made no error cannot be returned.
  
  
• Shipping charges are refundable only if we made an error in the original order. No allowances, refunds, credits, exchanges or other adjustments may be made for items unless you contact us within ten (10) days from receipt of your order.
• Once we have received your returned package we will refund your credit card the full amount of the items returned, less the shipping cost, which unfortunately we cannot recover.
• We work hard to ensure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. If we make a mistake in your order we will replace the item or refund your money, without hesitation or argument. WeddingChimeAcessories.com shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, by any errors, omissions or delays in the manufacture or shipping of your order, except as defined within this statement.

Our Guarantee
We guarantee our personalized products and accessory items to be free of manufacturing errors or product defects. Should we make an error in your original copy, or written instructions, we will replace your personalized item, free of charge, if notified within ten (10) days of receipt of your order.